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Billing and payment: Online
Helpdesk
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Q7. Are there any circumstances
where my bill might be reduced?
There are a number of different
circumstances where your bill might be reduced
or where you might qualify to receive a rebate:
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| 1. |
Three Valleys Water takes part in a national Government scheme to offer assistance with water bills to certain types of customers who are metered. Our "WaterSure" tariff is intended to help vulnerable customers whose bills might be higher than average because of their circumstances. The scheme is based on our normal metered tariff, but bills are capped at the level of the "average household bill" for Three Valleys Water customers. If your annual usage exceeds that amount, which is set annually by our regulator Ofwat, your bill will be capped so that you do not pay more than that amount. If you use less, you'll only pay for what you've used.
Click here to find out if you might qualify for "WaterSure" and to request an application form. |
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| 2. |
Thames Water and Anglian
Water will consider reducing your metered
wastewater (sewerage) charges if you can prove
that you return less than 90% of the water
supplied to the public sewerage system. If
you think this will apply to you, please e-mail
us and we will send you the appropriate form. |
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| Wastewater services charges
include an element covering the disposal of rainwater
(surface water) from your property. In all likelihood,
your property will be connected to the sewer for
this purpose. However, a small number of properties,
mainly in rural areas, are not connected and have
other arrangements such as direct discharge to watercourses
or special "soakaways". |
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| If you think that surface water
from your property does not drain to the sewer,
please call Thames Water on 0845 9200 888 or Anglian
Water on 0800 169 3271 for an application form. |
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| If you're on a water meter,
as your water charges are based on the water you
use, everyone can reduce their water charges by
becoming more water efficient in their home and
garden. Click
here to find out how to become more water efficient.
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| To view the contents of the Your Bill guide click here |
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