Three Valleys WaterThree Valleys Water Home Page
Three Valleys WaterThree Valleys Water Home Page
Three Valleys WaterThree Valleys Water Home Page


At Home
Home > At Home > Your Bill > Other Questions
Click here to increase the text size Change Text Size Click here to decrease the text size

Billing and Payment: Online Helpdesk

The quick and easy way to find answers to questions you may have relating to your water bill. Simply click on the question that you want the answer to.

The Water Bill
Q.1 How are water bills calculated?
Q.2 Is my bill based on actual water meter readings?
Q.3 Why have I received two water bills this year?
Checking the Bill
Q.4 Why hasn't one of your meter readers ever knocked on my door?
Q.5 How can I check that the volume of water used, shown on my bill, is correct?
Reducing the Bill
Q.6 Are there any circumstances where my bill might be reduced?
Q.7 If I receive income support / Job Seekers Allowance can I get any help with my water bills?
Payment Methods
Q.8 Are there different ways in which I can pay my water bills?
Q.9 If I have a water meter installed do I have any option to change back to paying water bills based on the rateable value of my property?
Payment Problems
Q.10 What can I do if I have any problems paying my bills?
Leaks
Q.11 Will I have to pay for any water lost through a leak?
Unoccupied Properties/Holidays Abroad
Q.12 Do I have to pay for water services if the property is unoccupied for any length of time?
Regulation
Q.13 Who regulates how much water companies charge their customers?
Rateable Value
Q.14 What is 'rateable value?'
Other Questions
To view the contents of the Your Bill guide click here
Some documents on our site require you to use Acrobat to open and read them. To download a free copy of the Acrobat Reader, please click on the icon: Get Adobe Acrobat
Go to previous page
Bookmark this page
Valid HTML 4.01 Transitional (Opens in a new window)
Home  |   Terms & Conditions  |   Privacy  |   Enquiry Form  |   Feedback  |   Help  |   Site Plan