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Guaranteed Customer Care We want to exceed both our regulatory obligations and your expectations by providing a high quality water service backed up by high quality customer care. |
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| Our commitment is such that we will pay you if we don't meet our own service benchmarks. | |||||
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| In this section we have documented the levels of service we aim to provide and the compensation paid out to you (usually automatically) if our performance dips below this high level. | |||||
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| Where we are at fault we will apologise and do all we can to put things right. | |||||
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| Click on one of the following customer service subjects: | |||||
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